The following Refund Policy applies to purchases made from the Cairns Chamber of Commerce.

Events
If you have paid for an event and then need to cancel, we require a minimum of two (2) working days notice prior to the event in order to obtain a refund. With the exception of events that strictly stipulate "pre-payment only" or "no refund for cancellation", where a refund will not be issued due to the nature of booking arrangements for these events. Unless specifically stated on the event invitation that the invitation is not transferable, you are able to send another person to take your place at the event if you cannot attend.

The Cairns Chamber of Commerce will issue a refund for a valid event cancellation, minus any fees, within fourteen (14) business days of notification if cancellation is received at least two (2) days prior to event.

If an event is cancelled by the Chamber after payment has been made, a full refund will be issued to you within fourteen (14) business days after scheduled date of event.

Membership
Cancellation of membership is non refundable.

Sponsorship for Events / Activities
A minimum three (3) months notice must be given of an intention to cancel a Sponsorship agreement with the Cairns Chamber of Commerce for a refund/no charge to be considered. The decision to refund will be made by Management on a case by case basis, dependent on the sponsorship agreement terms and effect on the event supported by the sponsorship.

Regional Migration Programs
All applications made to the Cairns Chamber of Commerce under the Regional Migration Programs must be paid for in advance before the Chamber assesses the application. Payments are processed if the visa application is certified. Non-certified visas will have documents and payment returned.

Refunds will not be issued for Visa applications that have been certified by the Chamber and the applicant chooses to not lodge the application with the Dept of Immigration.